Data Deletion Instructions
Data Deletion Instructions
Last updated 13 October 2026
Last updated: 13 October 2026
You can delete your ZaxSocial account and data at any time. This page explains how, what is deleted and what we have to keep.
How to delete your account in the app
- Sign in to ZaxSocial.
- Go to Settings › Account › Delete account (also reachable from Settings › Security).
- Read the summary, enter your password and type DELETE to confirm.
We recommend downloading a copy first from Settings › Security › Download my data.
What is deleted
- your profile and business details;
- your channel connections: we unsubscribe our app from your WhatsApp Business Account and remove the webhook of your Telegram bot;
- your conversations and messages, customer list, labels and quick replies;
- photos, voice notes, documents and other media;
- AI instructions and knowledge files;
- the content of your support tickets.
What is kept and why
- Payment and wallet records, in pseudonymised form, for accounting and tax purposes for up to 6 years.
- Security audit records of important account actions, for up to 12 months.
These records are not used for any other purpose.
Timing
Your account is deactivated and you are signed out everywhere immediately. Files are purged from our storage within 30 days.
If you can't access the app
Email support@zaxsocial.cloud from your account email address with the subject "Delete my data". We will confirm and complete the deletion within 30 days.
Data connected through Facebook
If you connected WhatsApp through Facebook (Meta), you can also remove ZaxSocial from your Facebook account: open Facebook Settings › Business Integrations, select ZaxSocial and remove it. Then contact us at support@zaxsocial.cloud so we can confirm your data was deleted.
More details are in our Privacy Policy.