Skip to content
ZaxSocial Log in

Terms of Service

Last updated 13 October 2026

Terms of Service

Last updated 13 October 2026

Last updated: 13 October 2026

These Terms of Service ("Terms") are an agreement between you and ZaxSocial ("we", "us") for the use of ZaxSocial at https://app.zaxsocial.cloud/. By creating an account or using ZaxSocial you accept these Terms. If you use ZaxSocial for a business, you confirm you may accept these Terms for that business.

Agreement

These Terms, together with our Privacy Policy, Refund Policy and Acceptable Use Policy, form the whole agreement between you and us about ZaxSocial.

Accounts

You must be at least 18 years old and give accurate information. Keep your password and devices secure; you are responsible for everything done through your account. Tell us at support@zaxsocial.cloud straight away if you suspect unauthorised access. One person or business may hold more than one account only where we allow it.

The service

ZaxSocial lets you receive and answer customer messages from WhatsApp and Telegram in one app and, if you choose, have an AI assistant reply for you.

  • We connect to WhatsApp through Meta's official WhatsApp Business Platform and to Telegram through the official Bot API. You need your own Meta business assets and/or Telegram bot, and you must accept those platforms' terms.
  • Features depend on what Meta and Telegram allow. For example, WhatsApp only permits free-form replies within 24 hours of a customer's last message.
  • We work to keep the service available, but it may be interrupted for maintenance, updates or reasons outside our control, including outages at Meta, Telegram, OpenAI or our hosting provider.

AI assistant subscription

  • AI replies require a paid AI plan. Plans are prepaid for a fixed period (for example 1 week, 1 month, 6 months or 1 year).
  • Plans do not renew automatically by card. When a plan ends, AI replies stop until you buy or renew a plan. You may choose to renew automatically from your wallet balance; you can turn this off at any time.
  • There is no free trial of automatic replies. You may get a limited number of free previews in the playground.
  • The AI can make mistakes. You are responsible for the instructions you give it, for checking conversations and for every reply sent to your customers, whether written by you or generated by the AI.
  • Plans may include daily limits on AI replies to protect the service; current limits are shown in the app.

Wallet

ZaxSocial offers a prepaid wallet balance that you can top up and spend inside ZaxSocial, for example on AI plans.

  • The wallet is closed-loop: the balance can only be used to pay for ZaxSocial services.
  • There are no withdrawals to a bank account or card and no transfers between users.
  • The balance does not earn interest and is not a bank deposit or e-money account.
  • Promotional or bonus credit has no cash value and may expire.
  • If your account is closed, any remaining balance is handled as described in the Refund Policy.

Acceptable use

You must follow our Acceptable Use Policy. In particular you may not send spam, contact people who have not agreed to hear from you, or use ZaxSocial for anything illegal, fraudulent or harmful.

Third-party platforms' terms

Your use of WhatsApp is also governed by the WhatsApp Business Terms, Business Policy and Commerce Policy, and Meta's terms. Your use of Telegram is governed by Telegram's Terms of Service and Bot Developer Terms. If a platform restricts or bans your account, ZaxSocial may stop working for that channel and we are not responsible for that decision.

Fees and refunds

Prices are shown in the app before you pay, in NGN unless stated otherwise. Payments are processed by Flutterwave. Refunds follow our Refund Policy.

Suspension and termination

You may stop using ZaxSocial and delete your account at any time from Settings. We may suspend or close your account, with notice where reasonable, if you break these Terms, if your use creates risk for others or for ZaxSocial, or if the law requires it. On closure we disconnect your channels and delete your data as described in our Privacy Policy, keeping records the law requires.

Disclaimers

ZaxSocial is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be uninterrupted, error-free or that AI replies will be accurate or suitable for your business.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost sales or lost data, or for the acts of Meta, Telegram, OpenAI, Flutterwave or other third parties. Our total liability for any claim is limited to the amount you paid us in the 3 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

Indemnity

You agree to compensate us for claims, losses and costs arising from your content, your messages to customers, your breach of these Terms or your breach of a third-party platform's terms.

Governing law

These Terms are governed by the laws of Nigeria. The courts of Nigeria have jurisdiction, without affecting any mandatory consumer rights you have where you live.

Changes

We may update these Terms. We will change the "Last updated" date and, for important changes, tell you in the app or by email before they take effect. If you keep using ZaxSocial after that, you accept the updated Terms.

Contact

ZaxSocial, [address]. Email: support@zaxsocial.cloud.