ZaxSocial is an AI assistant for small businesses. It answers your customers on WhatsApp and Telegram in seconds, day and night, and lets you take over any chat whenever you want.

No. ZaxSocial is a web app you install from your browser on iPhone, Android or computer. It opens full screen like any other app and updates itself.

You can set up your channels and try the assistant in the playground for free, with a few free previews every day. Automatic replies to customers start when you buy an AI plan.

Most businesses are ready in about 10 minutes: connect a channel, add a few lines about your business, then turn AI replies on.

Yes. We connect through the official WhatsApp Business Platform (Cloud API) from Meta. Your number is never put at risk by unofficial tools.

A number connected to the Cloud API cannot be active in the WhatsApp or WhatsApp Business phone app at the same time. You chat with customers inside ZaxSocial instead, on any device.

WhatsApp only allows free-form replies within 24 hours of the customer's last message. After that you can send an approved template message to restart the conversation.

Check that your Meta app is in Live mode, the webhook is subscribed to messages and your access token has the WhatsApp permissions. Our webhook troubleshooting guide has the full checklist.

Create a bot with @BotFather in Telegram, copy its token and paste it in ZaxSocial. It takes about two minutes.

Yes. Share your bot link or a QR code from Telegram › Settings › Start links. Customers tap Start and can message you straight away.

In this version the assistant answers private chats with your bot. Group and channel support is coming in a later update.

The assistant follows your instructions and your knowledge files and only answers your own customers. You can read every chat, take over at any time and set working hours. AI can make mistakes, so keep your instructions clear and review chats regularly.

Yes. Voice notes are transcribed so the assistant can read and answer them, and you can read the transcript in the chat.

No. Messages are sent to OpenAI only to generate your replies, under their API terms, and are not used by us to train models.

Open the chat and tap Take over. The assistant stays quiet in that chat until you hand it back.

Plans are prepaid: 1 week, 1 month, 6 months or 1 year. Current prices are on the AI Plan page. There are no hidden fees and no automatic card charges.

Pay by card, bank transfer or USSD through Flutterwave, or use your ZaxSocial wallet balance.

Yes, within 7 days for duplicate charges, plans that did not activate or long service outages. Refunds for unused days usually go to your wallet. See the Refund Policy.

No. The wallet is a prepaid balance for use inside ZaxSocial only. It cannot be withdrawn or transferred to another user.

Channel tokens and keys are encrypted, every page uses HTTPS and only you can read your conversations. Read our Privacy Policy for details.

Go to Settings › Security › Download my data. We prepare a ZIP file and notify you when it is ready.

Go to Settings › Security › Delete account, enter your password and type DELETE. Your channels are disconnected and your conversations are deleted.