The wallet

Your wallet is a prepaid balance you can spend only inside ZaxSocial, for example on AI plans. You can top it up by card or bank transfer. Balances cannot be withdrawn or sent to another user.

Refunds

You can ask for a refund within 7 days when:

• you were charged twice for the same plan;
• the payment succeeded but the plan was not activated;
• the service was unavailable for more than 72 hours.

Approved refunds for unused plan days are normally credited to your wallet straight away. Card refunds are processed through Flutterwave and can take 5–10 business days to show on your statement.

How to ask

Open Support, choose Billing and attach the payment from the list. See the full Refund Policy.